Frequently asked questions

Last updated 2026-11-09

Why can't I use the Team field in Jira dashboard gadgets?

Jira's native gadgets (Pie Chart, Issue Statistics, Two Dimensional Filter Statistics) do not list the Atlassian Team field as a statistic type, and JQL cannot ORDER BY it. Atlassian tracks this as JRACLOUD-87808 and JRACLOUD-87800, open since 2020. This app's Team Statistics gadget groups any JQL by Team as a workaround.

How do I search Jira issues by team name instead of team id?

Use issue in teamIn("Team Name"). Native JQL needs the team's UUID, for example "Team[Team]" = 36885b3c-.... The app resolves names, including a trailing * wildcard, to ids for you.

How do I find Jira issues with no team assigned?

Use issue in noTeam(). Combine it with statusCategory != Done to see only open unowned work.

How do I see workload per team in Jira?

Open a project's Team reports tab (or Apps, TeamLens Team reports for several projects). The Workload report shows, per Atlassian Team, the To do, In progress and recently Done counts, blocked and overdue issues, open story points and team size, with a drill-down to the issues. Jira's native Workload Pie Chart and Issue Statistics gadgets group by assignee, not by team.

How do I see cross-team dependencies in Jira?

The Dependencies report reads the issue links in your scope and keeps the ones whose two ends belong to different teams. You get a "who waits on whom" matrix, per-team waiting and blocking counts, and a list with overdue blockers on top. Pick the link type (Blocks by default). For the whole chain drawn as a graph, LinkLens for Jira is the companion app.

How is team velocity different from Jira's Velocity Chart?

Jira's Velocity Chart is per board and per sprint; it does not know which team did the work. TeamLens's Velocity report groups completed and committed work by the Team field across every board in the scope, over the last 4 to 12 closed sprints, and shows the average, the trend and completed-over-committed per team. It is computed from each issue's Sprint field history, so it needs no board setup but does not model mid-sprint scope changes.

Why does the Aging report show 0 days for an issue?

Age is the number of days since the issue entered its current status category (Jira's statusCategoryChangedDate). An issue moved to In Progress today is 0 days old even if it was created months ago. Only In Progress issues are counted; the stale threshold (7, 14, 21 or 30 days) is yours to pick.

Does the app work with Jira Plans (Advanced Roadmaps)?

Yes. Plans writes the same native Team field that the app reads. Team Statistics is a common companion to a Plan because Plans has no dashboard gadgets.

Does it work in Jira Service Management queues?

Yes. teamIn() and noTeam() work in queue JQL. myTeams() for per-agent queues is planned and depends on an Atlassian API change (JRACLOUD-92072).

Can it show who is in a team, or notify a whole team?

Not yet. Atlassian's Teams API returns member lists only to a human's API token, not to an app's own Forge auth, so Marketplace apps cannot read them on their own (app access tracked as JRACLOUD-92072; the Teams product team has said they aim to address it by the end of 2026). The app can show team size and whether you are a member. Member-level features ship when the platform allows them.

Can it change team colours or icons in Jira?

No. Apps cannot restyle Jira's native interface. Requests for team colours belong on JRACLOUD-93878.

Does it work with team-managed projects?

Yes. The Team field, JQL functions and gadget behave the same in team-managed and company-managed projects. Story points are read from Story point estimate in team-managed projects.

Does any data leave my Atlassian site?

No. The app runs entirely on Atlassian's Forge platform with no external servers. The only thing it stores is a team directory (team ids and names) in Atlassian's Forge storage, used by teamIn(). It reads issues as the person viewing them, so Jira permissions are always respected.

How much does it cost?

Free for sites with up to 10 users. Above that, USD 1 per user per month with volume discounts, billed by Atlassian on your Jira invoice. A 30-day free trial starts automatically.

Which Jira products does it support?

Jira Cloud: Jira Software, Jira Work Management and Jira Service Management. It is not available for Data Center.

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